Access statement

Forest Live events are held outdoors in forest clearings.  There are no covered areas in the arena.  Please ensure you have sufficient warm and waterproof clothing as umbrellas are not permitted in the arena.

Folding chairs or blankets can be brought into the arena. Seating will be available on the accessible platform and in the accessible grass viewing area for customers booked in these areas, however seating is not provided elsewhere in the arena. 

Read access information for each forest venue including maps to download. 

New for 2025: accessible facilities can be booked online via Forestry England only, alongside your tickets, if you have an Accessibility approved account.  

To get an approved account, complete this request form before booking your tickets giving details of your eligibility. We will create an approved account, and you can book all accessible facilities online alongside your tickets (including personal assistant ticket, viewing platform and accessible grass viewing area).  

If you only require accessible blue badge parking this can be booked online alongside your tickets, subject to availability, without an approved account (A blue badge should be shown on arrival at the venue).  

Once the approval has been applied to your account you can book accessible facilities for any future events online alongside your tickets. 

Please read this access statement in full before completing the approval form 

Bookings can also be made entirely by telephone via Forestry England on 0300 0680400.  However, phone lines can be busy during peak periods. Advanced approval and online booking is recommended to avoid disappointment.

Pre-booking of accessible facilities is essential to ensure we can make necessary reasonable adjustments and best service the needs of all customers requiring use of these facilities. 

Once you have an Accessibility approved account:

•  Visit www.forestlive.com 
• Select the event
• Chose the Forestry England booking option
• Before selecting the number of tickets log into your account using the ‘Sign in’ button at the top of the screen
• Once logged in you can select tickets and will be offered additional accessible facilities, in one transaction

Requesting an approved account before booking tickets enables you to secure accessible facilities, when booking tickets online via Forestry England.

However if you have already booked tickets and wish to add accessible facilities to your booking (including personal assistant ticket, viewing platform and accessible grass viewing area) or request additional reasonable adjustments, call 0300 068 0400 or email customerrelations@forestryengland.uk to request a call-back

Accessible facilities, including personal assistant tickets can only be offered to those who have booked via our official ticket agents. 

Forest Live is pleased to accept Access Cards.  Please state this when completing the account approval request form and also take your card with you to the event.  Visit the Access Cards website to find out more.

Customers who have a health condition or disability that meets the requirements below can purchase a ticket at standard price and will also receive a free personal assistant ticket. This can be booked online via Forestry England only, using an Accessibility approved account. 

Personal assistant tickets are offered to those and are in receipt of:

• Disability Living Allowance (mobility or care component)
• Attendance Allowance
• Personal Independence Payment (daily living or mobility component)
• A valid Access Card

Unfortunately, a Blue Badge cannot be accepted as proof of a health condition or disability. 

Customers who have a temporary health condition or disability and require a free personal assistant ticket should contact Forestry England on 0300 068 0400 to discuss their requirements  or email customerrelations@forestryengland.uk to request a call-back. .

Personal assistants must be capable of supporting the needs of their companion in an emergency or an evacuation of the arena.

Car parking is provided on site at our venues, this will need to be pre-booked and paid for in advance.  Accessible Blue Badge parking is allocated close to the arena for customers with access needs.  This can be booked online alongside your tickets, subject to availability, without an approved account (A blue badge should be shown on arrival at the venue).  

Unfortunately, we are not able to provide assistance from the car park to the arena.

The access information section on each forest page gives more details, including an arena map and distances to both the accessible arena entrance and Glade VIP areas.

Customers with an access need, who are arriving by taxi or personal lift, must contact Forestry England on 0300 068 0400 or email customerrelations@forestryengland.uk to request a call-back, so suitable arrangements can be made for drop off and collection.

Each venue has a dedicated accessible entrance gate. The access information section on each forest page gives more details of distances and path surfaces, including a site map.

Early entry to the arena is not available.

A raised accessible viewing platform is provided for customers who are wheelchair users, or who have health conditions or other disabilities where they have to remain seated for long periods of time. 

One personal assistant is welcome to accompany a customer using the viewing platform. All places on the platform must be booked in advance at the time of booking tickets using an approved account.

Seating will be provided, or customers are welcome to bring their own folding chairs if preferred.

The viewing platform is accessed by a ramp. Assistance negotiating the slope is available from the steward at the viewing platform, please ask.

This is a grass area for customers who have health conditions or other disabilities and need a less crowded area and access to the accessible toilets.  Please be aware, the grass viewing area will not be perfectly flat; the grass surface may be uneven and may be on a slight slope according to the topography of the site. This is particularly so at our Delamere Forest venue where this area is not suitable for wheelchair users. Wheelchair users at Delamere Forest should book the raised viewing platform

There will not be an unrestricted sight line of the stage in this area, as there will be customers in front of the grass viewing area who are likely to be standing up.  One personal assistant is welcome to accompany a customer using the accessible grass viewing area. All places in the accessible grass viewing area must be booked in advance at the time of booking tickets using an approved account

Seating will be provided, or customers are welcome to bring their own folding chairs if preferred.

There is no raised viewing platform or dedicated accessible grass viewing area in The Glade VIP area. There is a luxury accessible toilet. The Glade VIP bar has a lowered counter area. Where customers are eligible for a personal assistant, this can be booked alongside tickets for The Glade VIP area, using an approved account.    

Access to The Glade VIP is via un-even ground.  The accessible facilities (platform/viewing area) in the main arena may provide the most comfort for customers with mobility requirements. Any customers with a mobility requirement intending to use The Glade VIP area should contact customerrelations@forestryengland.uk or call 0300 0680400, so we can advise further, to ensure this meets their needs, before booking tickets

Accessible toilets are provided next to the viewing platform. 

We issue accessible wristbands to ensure that accessible toilets are available to those customers who need them. Platform and grass viewing area wristbands automatically include access to accessible toilets. If you require accessible toilet access only, this can be selected when booking your tickets online, if you have an approved account. 

Accessible toilet wristbands can also be requested from the accessibility co-ordinator on arrival at the event.

Other accessible toilets may be available outside the arena, for use before the arena opens. The access information section on each forest page gives more details.  

Assistance dogs are welcome however higher levels of live music noise may frighten them. Please pick up after your assistance dog.  There are no specific dog bins so please use the general rubbish bins.

BSL Interpreters will be provided at each concert.  If you require an access to the interpreter, please call 0300 0680400 or email customerrelations@forestryengland.uk so this requirement can be recorded on your account. 

If you require audio description at any of our shows, please call 0300 0680400 or email customerrelations@forestryengland.uk to request this.

Laser and strobe lighting may be used at some events. Full details will only be available near to the time of the event. Call 0300 068 0400 or email customerrelations@forestryengland.uk

We are proud to be working with Attitude is Everything. They share our aim of providing inclusive live music for all. We are currently working towards their Charter of Best Practice. Each year we offer Attitude is Everything two complimentary tickets so their mystery shoppers can experience our concerts and provide us with feedback to continually improve. You can sign up to be a mystery shopper on their website.

All our information is available in large print. Call Forestry England on 0300 068 0400 or email customerrelations@forestryengland.uk

Check out our FAQ’s for more information about Forest Live, along with the Terms and Conditions for a full list of any prohibited items.