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Access Statement

We are committed to providing an excellent standard of accessible facilities to all customers who require them. Please call Forestry England on 0300 068 0400 or email customerrelations@forestryengland.uk if you have any questions about our access statement.

Access Statement

Forest Live events are held outdoors in forest clearings.  There are no covered areas in the arena.  Please ensure you have sufficient warm and waterproof clothing as umbrellas are not permitted in the arena. 

Folding chairs or blankets can be brought into the arena. Seating will be available on the accessible platform and grass-level viewing area for customers booked in these areas, however seating is not provided elsewhere in the arena. 

Each forest page contains access information which provides more detail, including a site map

Cannock chase access information

Dalby Forest access information

Delamere Forest access information

High Lodge Thetford Forest access information

Sherwood Pines access information

Westonbirt Arboretum access information

Customers requiring use of any accessible facilities listed below, are asked to request and book these well in advance of their visit, ideally as soon as tickets have been secured.

Customers should buy the number of standard full price tickets they require online and then request a personal assistant ticket and/or use of any accessible facilities via Forestry England using the online Accessibility Booking Form.

Please read this access statement in full before completing the form.

Bookings can also be made entirely by telephone via Forestry England on 0300 0680400.  However, phone lines can be busy during peak periods. Online booking is recommended to avoid disappointment.

Pre-booking of accessible facilities is essential to ensure we can make necessary reasonable adjustments and best service the needs of all customers requiring use of these facilities.  

Forest Live is pleased to accept Access Cards.  Please state this when completing the Accessibility Booking Form and also take your card with you to the event.  Visit the Access Cards website to find out more.

Customers who have a health condition or disability that meets the requirements below can purchase a ticket at standard price, plus booking fees and will also receive a free personal assistant ticket.

 Personal assistant tickets are offered to those in receipt of:

  • Disability Living Allowance (mobility or care component)
  • Attendance Allowance
  • Personal Independence Payment (daily living or mobility component)
  • A valid Access Card

Unfortunately, a Blue Badge cannot be accepted as proof of a health condition or disability. 

Customers who have a temporary health condition or disability and require a free personal assistant ticket should contact Forestry England using the Accessibility Booking Form or call 0300 068 0400 to discuss their requirements.

Personal assistants must be capable of supporting the needs of their companion in an emergency or an evacuation of the arena.

Car parking is provided on site at our venues, this will need to be pre-booked and paid for in advance.  Accessible parking is allocated close to the arena for customers with access needs and must be booked in advance via Forestry England using the Accessibility Booking Form.

At some venues the accessible parking space is limited and therefore only available to blue badge holders.

Unfortunately, we are not able to provide assistance from the car park to the arena.

The access information section on each forest page gives more details, including an arena map and distances.

Customers with an accessibility need, who are arriving by taxi or personal lift, must contact Forestry England using the Accessibility Booking Form or call 0300 068 0400 in advance, so arrangements can be made for drop off and collection.

Each venue has a dedicated accessible entrance gate. The access information section on each forest page gives more details of distances and path surfaces, including a site map.

Early entry to the arena is not available.

Accessible toilets are provided next to the viewing platform and in the main block of temporary toilets in the arena.

We issue accessible wristbands to ensure that accessible toilets are available to those customers who need them. Request your accessible wristband via Forestry England using the Accessibility Booking Form.

Other accessible toilets may be available outside the arena. The access information section on each forest page gives more details.  

A raised Accessible Viewing Platform is provided for customers who are wheelchair users, or who have health conditions or other disabilities where they have to remain seated for long periods of time.

One personal assistant is welcome to accompany a customer using the viewing platform.  All places on the platform must be booked in advance via Forestry England using the Accessibility Booking Form

Seating will be provided, or customers are welcome to bring to bring their own folding chairs if preferred.

The viewing platform is accessed by a ramp.  Assistance negotiating the slope is available from the steward at the viewing platform, please ask.

This is a ground-level, grass area for customers who have health conditions or other disabilities and need a less crowded area and access to the accessible toilets.  Please be aware, the ground-level viewing area will not be perfectly flat; the grass surface may be uneven and may be on a slight slope according to the topography of the site. 

There will not be an unrestricted sight line of the stage in this area, as there will be customers in front of the Ground-level Grass Accessible Viewing Area who are likely to be standing up.  One personal assistant is welcome to accompany a customer using the Ground-level Grass Accessible Viewing Area. All places in the Ground-level Grass Accessible Viewing Area must be booked in advance via Forestry England using the Accessibility Booking Form.

Seating will be provided, or customers are welcome to bring to bring their own folding chairs if preferred.

There is no viewing platform in The Glade VIP area. There is an accessible toilet. Where customers are eligible for a personal assistant, this can be requested once a ticket has been purchased for The Glade VIP area.   

Customers with access needs intending to use The Glade VIP area should contact customerrelations@forestryengland.uk with any questions, or make a request using the Accessibility Booking Form, to ensure this meets their needs.

Assistance dogs are welcome however higher levels of live music noise may frighten them. Please pick up after your assistance dog.  There are no specific dog bins so please use the general rubbish bins.

Laser and strobe lighting may be used at some events. Full details will only be available near to the time of the event. Call Forestry England on 0300 068 0400 or email customerrelations@forestryengland.uk

We are proud to be working with Attitude is Everything. They share our aim of providing inclusive live music for all.  We are currently working towards their Charter of Best Practice. Each year we offer Attitude is Everything two complimentary tickets so their mystery shoppers can experience our concerts and provide us with feedback to continually improve. You can sign up to be a mystery shopper on their website.

All our information is available in large print. Call Forestry England on 0300 068 0400 or email customerrelations@forestryengland.uk

Check out our FAQ’s for more information about Forest Live, along with the Terms and Conditions for a full list of any prohibited items.