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Frequently Asked Questions

Tickets

Email confirmations are not tickets and will not be accepted to gain access to the arena.

Please show your E-tickets as the QR codes will need to be scanned.

Some of our venues have limited phone signal or WIFI, so please ensure you have downloaded each individual e-ticket and saved these to your device before arriving at the venue.

E-tickets will be issued nearer to the date of the concert.

We strongly recommend online booking and if you have a question that can’t be answered in the FAQ’s, the best way to get a prompt reply is to email customerrelations@forestryengland.uk  You can also call Forestry England on 0300 0680 400 but please bear with us as lines may be busy.

If you have a query about tickets purchased with Ticketmaster, contact Ticketmaster directly.

The booking fee is stated alongside the face value ticket price. 

Booking fees cover administration costs which include staff, office costs, software, ticket scanners and stationery.

Any child aged six or over requires a full price ticket. Children aged five and under can attend free of charge and do not require any form of ticket.


Under-16s must be accompanied by a parent/guardian (18 or over).There is a minimum ratio of one adult per four children (under 16).

Entry may be refused without valid proof of age (photocopy of passport or birth certificate is accepted).


Young children have more sensitive hearing. We encourage you to use appropriate hearing protection for Forest Live events. Please be aware no prams are permitted at any Forest Live Venue.

We operate a group booking policy aimed to protect customers from ticket touting, ticket scams and the resale of tickets at an inflated price.

Purchases of up to eight tickets can be made on the website. The purchase of over eight tickets constitutes a group booking (even if purchased in separate transactions). If you wish to book nine or more tickets, please contact customerrelations@forestryengland.uk or call 0300 068 0400

We reserve the right to contact any customer to ensure that their purchase adheres to our booking policy and terms and conditions. Purchases suspected of being made with the intention of resale for profit will be cancelled.

We are unable to offer any group discounts.

*Occasionally for specific acts, additional per person ticket limitations may be applied.

You can buy tickets via the official venue ticketing site directly with Forestry England  or via Ticketmaster. In person ticket sales are not available at any Forestry England visitor centres.

Tickets for High Lodge, Thetford Forest are also available via UEA.

Accommodation packages are available via Sound Travel.

If tickets are sold out, resale tickets may be available via Forestry England's office resale partner Tixel or via Ticketmaster.

We strongly advise against purchasing from any unapproved ticket agents. The sale of Forest Live tickets by unapproved secondary ticket agents, ticket brokers or online auction sites is in breach of our terms and conditions. Please buy your tickets from Forestry England or Ticketmaster.

On occasion, there have been ticket scams and fake tickets in circulation for Forest Live events. Fake tickets have been detected at the arena entrance and purchasers have not been granted admittance to concerts.

The Glade VIP is brand-new for 2024. Book a Glade VIP Package to get access to the ultimate dancing zone, an exclusive bar and premium food options (to purchase) as well as flushable loos all in an area right at the front of the stage!

The Glade VIP Package includes: 
•    Access to The Glade for the selected concert date
•    General Admission Ticket 
•    Premium view at the front of the stage 
•    Private Bar
•    Premium food options available to purchase
•    Premium toilet facilities
•    Souvenir Forest Live wristband
•    Separate dedicated VIP entry lane

 

You can book tickets for the Glade VIP via the official venue ticketing site directly with Forestry England or via Ticketmaster. In-person ticket sales are not available at any Forestry England venues. 

Forestry England offer Refund Protection, provided by Booking Protect, which allows you to apply for a full refund should you or anyone in your party be unable to attend the event, subject to terms and conditions. please read the full Policy 

Ticketmaster offer Event Ticket Insurance provided by Allianz. See website for full terms and conditions.

Refund protection or Event Ticket Insurance can only be taken at the time of booking tickets and not added afterwards.

Forestry England, Booking Protect Refund Protection claims can be made online here

Ticketmaster, Allianz Event Ticket Insurance claims can be made online here.

If you purchased via Forestry England and can no longer attend the event, you can resell your tickets via the official resale partner Tixel. Tixel provide a safe and easy place for you to sell your tickets. For more information visit the Tixel website.

If you purchased via Ticketmaster and can no longer attend, you can list your tickets for sale via Ticketmaster resale. 

Crowd conditions can vary dependent on artists. It is the purchaser's responsibility to ensure the content and show is appropriate for them and their party. Some artists may use language that might be considered offensive.

All acts are subject to their availability which means the number of Forest Live dates they play will vary from a solo concert to playing the whole run.

The purchase of Forest Live tickets makes an ideal gift for any special occasion.

Print our downloadable gift voucher to give as a gift prior to tickets being issued.  

Once e-tickets are issued to the purchaser, it is their responsibility to forward tickets onto the gift recipient.   

If any Forest Live concert should not go ahead, every effort will be made to postpone the concert. This will be subject to artist availability. 

If you are unable to make a postponed date or rescheduling is not possible, you will be entitled to a refund of your ticket in line with the terms and conditions. 

For selected events a limited number of standard tickets are available at the Earlybird price, for customers who book earliest. Once these tickets are sold, customers will be able to purchase tickets at the standard price. Both ticket types are for standard general admission tickets to your chosen Forest Live concert and offer the same experience. (‘Earlybird tickets’ were previously called ‘Wave 1’). 

Due to the fast sales pace, with multiple customers purchasing concurrently, it’s not possible to remove the Earlybird option from the price list exactly as the final Earlybird ticket sale has been completed. Therefore we may have to display both options during the booking journey and would encourage customers to select ‘Earlybird’ wherever this is shown as available. 

Earlybird tickets may not be available for all events.  Sign-up for access to Forest Live pre-sales to have the best chance of securing tickets early. 

Ticketmaster In Demand tickets are premium tickets made available by artists and Event Organisers through Ticketmaster. They give fans safe and fair access to some of the most in-demand tickets.

Ticketmaster In Demand tickets give access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true market value.

These tickets aren’t part of a package, so the price you're paying is just for the tickets. 

Currently, Ticketmaster In Demand tickets aren’t available for all events. Be sure to check back often as new events are continually being added.

As a valued member, get ahead of the queue and gain priority booking access to exclusive pre-sales.

We are also offering all Forestry England members one free parking space, when booked in advance. Make sure that you are logged in to your membership account and purchase a 'standard parking’ ticket, the Forestry England booking system will automatically change the price to a free parking (member) space.   

Please note, this is only available when booking tickets via Forestry England and not available in conjunction with any other offer. 

What to bring

Please only bring items that are essential to your evening. Our security team will carry out bag searches. The less you bring the quicker it will be for you to enter the arena. There may be ‘fast lanes’ for customers not carrying large bags at some of the arena entrance gates, please look out for the applicable signage.

Dress for the outdoors - bring something warm for later in the evening and bring a waterproof as we do not permit umbrellas in the arena. 

We encourage all customers to consider the environment and bring re-usable containers to limit single use plastic. (Please note no glass and no metal cutlery is allowed into any part of the arena).

Folding chairs or blankets are permitted (in both the main arena and The Glade VIP area).  Insect repellent may be useful.

You are welcome to bring picnics (in both the main arena and the Glade VIP area), but please check the terms and conditions carefully as items including glass, tables, metal cutlery, breakable crockery and more are not permitted in any part of the arena.

  • Empty re-usable metal water bottles are permitted and encouraged
  • Cans are permitted 
  • No more than the total of one litre of soft and/or alcoholic drink is permitted per person (all drinks must be unopened)
  • Undiluted spirits are not allowed
  • Larger containers e.g. wine boxes are permitted when shared between a party, as long as this does not exceed 1 litre per person and all of the party enter the arena together

Certain items are not allowed in any part of the arena for both the audience and the artist's safety and comfort. It is essential that you check the  for the complete list of prohibited items.

Prohibited items include:

  • Trollies
  • Umbrellas
  • Tables
  • Glass of any kind including bottles and jars
  • Breakable crockery
  • Metal cutlery

Professional photography is prohibited. These items are not permitted: 

  • Tripods
  • Audio visual and video equipment 
  • Cameras with detachable lenses

Please note, on the night of the event, artists may make specific requests limiting photography. The security team's decision is final.

The Forest Live events are all open air and are not classed as enclosed spaces where it would be illegal to smoke or ‘vape’. Whilst smoking and vaping is permitted, we would expect all our customers to behave responsibly and to be considerate to others customers.

Forestry England operates a ‘no drugs’ policy. You may be searched and anyone seen to be in possession of drugs or psychoactive substances / so-called ‘legal highs’, risks being ejected from the venue and reported to the police.

At the entrance to the arena all bags will be searched by our security team. You will be asked to take any prohibited item(s) back to your car or to dispose of them.

We do not have facilities to decant drinks from glass bottles into paper cups as this increases the waiting time of other customers queuing to enter the arena.  It is not permitted to bring your own open drinks into the arena. 

Getting there

Parking costs £8 per car in advance, or free for Forestry England members. If you plan on arriving by car, a parking space must be booked in advance, alongside admission tickets.  

Accessible Parking should be requested via Forestry England using the Online Accessibility Booking Form, (same charges apply).

Limited parking may be available on the day at a cost of £15, payable on arrival.

Vehicles must not be left overnight and Parked at your own risk.

We have introduced a charge for car parking to encourage customers to consider greener travel options such as car-sharing, coach, and shuttle bus. Money raised from Forest Live concerts supports managing the nation’s forests including environmental projects.

Unfortunately, due to their rural location our venues are not always easy to reach by public transport. Select your chosen venue from the list above and view the travel and accommodation information, to see any public transport options available.

If you are arriving by taxi or being dropped off, make sure you have made arrangements for your return journey in advance as there are a limited number of taxi companies operating near our forests.

Forest sites do not have public telephones and some sites have poor mobile reception. Arrange to meet your taxi at the designated taxi pick up/drop off point which will be signposted on site.

If you have an accessibility need and are arriving by taxi, please read the Access Statement and complete the Forestry England Accessibility Booking form

If you are walking to the venue along the public highway please be aware that it will be dark when you leave. For your safety you should consider bringing a torch and hi-viz vest for your journey home.

Coach travel is available for selected concerts. Select your chosen venue from the list above and view the travel and accommodation information, to see any coach options available

Concert car parks open at 4.30pm*. Arena doors open at 5pm*. 

All times are approximate and subject to change on the day.

*Westonbirt Arboretum car parks open 5:30pm, and Arena doors at 6pm on Thursday 4 and Friday 5 July.

Ticket holders can arrive at any time during the event. Those collecting tickets on the night should arrive by 8.45pm before the on-site ticket office closes.

The concert arena opens at approximately 5pm. We will publish stage times on this website closer to the time of the event, all timings are approximate. 

Concerts normally finish between 10.30pm and 10.45pm. Live music will not continue beyond 11pm.

The majority of our customers will be arriving by car over a staggered period. In some cases it may take over an hour to exit the car parks safely due to the number of vehicles leaving at the same time.

Thank you in advance for your patience as our traffic marshals work to get everyone in and out as quickly and safely as possible.

Forest Live venues do not allow camping on site or in the car park area.

View the travel and accommodation section for each forest which will detail any local camping options or contact the local tourist information website for more details of local camp sites.

View the travel and accommodation section on each Forest venue page for more info. 

On the day

Concerts will go ahead regardless of weather, except in extreme conditions where the venue is deemed unsafe or unfeasible to hold the event.

We advise all customers to wear suitable clothing and footwear for an outdoor event. Unfortunately, we do not permit umbrellas to be taken into the arena. We recommend bringing a raincoat.

Our concerts are only cancelled in extreme circumstances. Every effort is made to proceed with the event, but if there is a need to cancel, customers will be contacted via text message and email.

Information will also be published on our website and via our Facebook and Twitter

Tickets will only be refunded if the event is cancelled by the organisers. See terms and conditions for full details.

A fully licensed bar and a variety of food and drink outlets are available at all venues. Most bar and food outlets accept card payments, however, as there are no cashpoints on site we strongly advise you bring some cash as well.  

A ‘challenge 25’ policy is in operation at the bar. You may be asked to present your ID when purchasing alcohol. Acceptable forms of ID are passport, driving licence or the government proof of age scheme card. If you do not have ID when challenged, you will not be served.

Food vendors cater for vegetarian, vegan and gluten free diets. We encourage you to discuss any allergies or intolerance with the food vendors on site.

Seating is not provided or reserved. You are welcome to bring blankets or small single folding chairs, but you will not be permitted to bring these into the standing-only area directly in front of the stage.

Please be aware, the audience may choose to stand throughout the event in any part of the arena. You cannot claim a spot with chairs or blankets and leave it unattended.

We provide screens at all our forests to enhance your concert experience and help you to see all the on-stage action close-up!

There is no re-admission once you have left the venue, except in the event of a medical exemption or due to a medical emergency.​​​​​

Laser and strobe lighting may be used at some events. Check the forest pages for more details, or if you have any accessibility concerns, please see our Forest Live Access Statement.

We will not be showing any major sporting events at our Forest Live concerts.

Accessible Facilities

If you have any questions about access needs in relation to a disability or health condition or need to pre-book accessible facilities, please see the Forest Live Access Statement. You can also call Forestry England on 0300 068 0400 or email customerrelations@forestryengland.uk and the team will be happy to help.

We are working towards the Attitude is Everything charter of best practice for festivals and venues and we welcome feedback on our access facilities provision.

Getting in contact

Forestry England Customer Relations are available Monday to Friday 9am - 5pm (plus Saturday and Sunday 9am - 5pm during concert weekends).